Shipping Information

Shipping Information

We are committed to providing a fast, reliable, and convenient shipping experience for every customer.

Once your order is placed, our team will carefully process and prepare your shoes for shipment. Please review the information below regarding order processing, shipping times, tracking, and delivery.

Order Processing

Orders are usually processed within 2 business days after payment confirmation.

Orders placed Monday through Friday will begin processing as soon as possible. Orders placed on weekends or holidays will be processed on the next business day.

Please note:

  • Processing time is separate from shipping time.
  • Orders may require additional processing time during holidays, promotions, or high-volume periods.
  • If there is any unexpected delay with your order, our customer service team will contact you.

Shipping Time

Delivery time depends on your location and the shipping method selected at checkout.

Estimated delivery times:

Standard Shipping

  • Processing time: 2 business days
  • Transit time: approximately 7–10 business days

Expedited Shipping

  • Processing time: 1 business day
  • Transit time: approximately 5–9 business days

Please note that delivery times are estimates and may vary depending on:

  • Shipping carrier delays
  • Weather conditions
  • Holidays
  • Remote delivery locations

Free Shipping

We offer free standard shipping on eligible orders.

Free shipping availability and minimum order requirements may vary depending on your location and current promotions.

Please check the shipping options available during checkout for the most accurate information.

Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow 24–48 hours for the carrier's tracking system to update after shipment.

You can use the tracking number provided in your shipping confirmation email to check your delivery status.

Shipping Carriers

We work with reliable shipping carriers to ensure your order arrives safely and efficiently.

Depending on your location, orders may be shipped through:

  • USPS
  • FedEx
  • UPS
  • Other trusted delivery partners

The shipping carrier may vary depending on the destination and shipping method selected.

Shoe Packaging

To protect your shoes during transportation, every order is carefully packaged before shipment.

For environmental reasons and to reduce unnecessary packaging waste, some shoe orders may be shipped without an additional outer shipping box.

The original shoe box will always be protected whenever possible.

If you require special packaging instructions, please contact our customer service team before your order ships.

Address Information

Please make sure your shipping address is complete and accurate before placing your order.

We are not responsible for delays or delivery issues caused by:

  • Incorrect addresses
  • Missing apartment numbers
  • Incorrect postal codes
  • Customer-entered shipping errors

If you notice an address mistake after placing your order, please contact us as soon as possible. We will do our best to update your information before shipment.

Order Changes & Cancellations

Because we process orders quickly, changes or cancellations cannot always be guaranteed after an order has been submitted.

If you need to modify or cancel your order, please contact our customer service team immediately.

Once an order has been shipped, it cannot be canceled and must follow our return process.

Delivery Issues

If your package has not arrived within the expected delivery timeframe, please contact us and we will help investigate the issue.

Please check:

  • Your tracking information
  • Delivery confirmation
  • Your mailbox, front door, or secure delivery locations

If the package shows as delivered but you cannot locate it, please contact the shipping carrier first and then reach out to our customer service team for additional assistance.

Weather & Carrier Delays

While we do our best to ensure timely delivery, certain situations outside of our control may cause delays, including:

  • Severe weather
  • Natural disasters
  • Transportation interruptions
  • Carrier delays
  • Holiday shipping volume

We appreciate your patience and understanding during these situations.

International Shipping

International shipping availability depends on your country and current shipping options.

Customers are responsible for any customs duties, taxes, or import fees required by their local government.

Please check your local customs regulations before placing an international order.

Contact Us

If you have any questions about shipping, tracking, or your order, please contact our customer service team.

We are always happy to help.

Email: info@stridaly.com 

Customer Service Hours:
Monday–Friday