FAQs

Shoes & Sizing

How do I choose the right shoe size?

We recommend ordering your regular shoe size. Our shoes are designed according to standard US sizing.

If you are between sizes, we recommend choosing the larger size for a more comfortable fit, especially if you plan to use the shoes for running, walking, or long periods of activity.

If you are unsure about your size, please contact our customer service team and we will be happy to help.

Are your shoes true to size?

Yes. Our shoes generally fit true to size based on standard US shoe measurements.

However, everyone's feet are different. Some customers may prefer a slightly larger or smaller fit depending on foot shape, socks worn, and personal comfort preference.

We recommend trying the shoes indoors first before wearing them outside.

Do your shoes run narrow or wide?

Our shoes are made with a standard width design that fits most customers.

If you have wider feet, we recommend considering:

  • Going up half a size
  • Wearing thinner socks
  • Choosing a style with a more spacious toe box

If you have specific questions about width, please contact us before ordering.

How much space should I have in my shoes?

For running and walking shoes, we recommend leaving about a thumb's width of space between your longest toe and the front of the shoe.

Your heel should feel secure without excessive slipping, and your toes should be able to move comfortably.

Can I wear the shoes indoors to check the fit?

Yes. We recommend trying your shoes indoors on a clean surface such as carpet or a soft floor.

Please avoid wearing them outdoors until you are sure about the size and fit.

Shoes returned with signs of outdoor use, dirt, scuffing, or wear may not be accepted.

Returns & Exchanges

Can I return my shoes if the size does not fit?

Yes. If the shoes do not fit, you may request a return or exchange.

To be eligible:

  • Shoes must be unworn
  • Shoes must be in original condition
  • Original packaging must be included

We recommend trying shoes indoors only before deciding if you want to keep them.

How long do I have to return or exchange my shoes?

You may request a return or exchange within 30 days of your purchase date, provided the shoes are unused and in original condition.

Can I return shoes after wearing them outside?

No. Shoes that show signs of outdoor use, including:

  • Dirt
  • Grass stains
  • Scuff marks
  • Sole wear
  • Creasing from use

cannot be accepted as a return.

Please test your shoes indoors before outdoor use.

How do I exchange my shoes for another size?

Please contact our customer service team with your order number and the size you need.

Our team will provide instructions for returning your current pair and arranging an exchange.

How long does a refund take?

Once we receive and inspect your returned shoes, refunds are normally processed within a few business days.

The refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Shoe Quality & Warranty

Are your shoes authentic?

Yes. All shoes sold on our website are brand new and authentic.

Each pair is carefully inspected before shipment to ensure quality.

What if my shoes arrive damaged or defective?

If your shoes arrive damaged, defective, or you receive the wrong item, please contact us as soon as possible.

Please provide:

  • Order number
  • Photos of the issue
  • Description of the problem

Our customer service team will help resolve the issue.

How long do running shoes usually last?

The lifespan of running shoes depends on usage, running style, body weight, surface conditions, and care.

Most running shoes typically last approximately 300–500 miles of use.

To extend the life of your shoes:

  • Avoid wearing them for activities they are not designed for
  • Keep them clean and dry
  • Rotate between multiple pairs when possible

Shipping

How long does shipping take?

Orders are usually processed within 2 business days.

Once shipped, delivery time depends on your location and shipping method selected at checkout.

Will my shoes come in a shoe box?

Most shoe orders are shipped securely.

To reduce unnecessary packaging and shipping waste, some shoe orders may be shipped without an additional outer box. If you need special packaging requirements, please contact us before shipment.

Can I change my order after placing it?

We process orders quickly. If you need to change your size, color, or shipping information, please contact us as soon as possible.

We will do our best to help before your order ships.

Shoe Care

How should I clean my shoes?

We recommend:

  • Cleaning with a soft brush or cloth
  • Using mild soap and water when needed
  • Air drying naturally

Do not use bleach, washing machines, or dryers unless specifically recommended by the shoe manufacturer.

Can I use these shoes for running, walking, or everyday wear?

Many of our shoes are designed for multiple activities including:

  • Running
  • Walking
  • Gym workouts
  • Everyday casual wear

Please check each product description for recommended usage.

Do you recommend socks with these shoes?

Yes. Wearing proper athletic socks can improve comfort, reduce friction, and help prevent blisters.

We recommend moisture-wicking socks designed for sports activities.

Contact Us

If you have any questions about sizing, fit, returns, or your order, our customer service team is happy to help.

Please contact us before ordering if you need assistance choosing the right size.