Footwear Warranty

At Stridaly, we stand behind the quality and craftsmanship of our footwear. We carefully inspect every pair of shoes before shipment to ensure you receive a product that meets our quality standards.

If you experience an issue caused by a manufacturing defect, please contact our customer service team and we will be happy to assist you.

Footwear Warranty

All shoes purchased from Stridaly are covered by a 30-Day Limited Warranty against manufacturing defects unless otherwise stated on the product page.

This warranty covers defects related to:

  • Materials
  • Workmanship
  • Manufacturing issues

Warranty coverage does not include damage caused by:

  • Normal wear and tear
  • Regular use
  • Accidental damage
  • Improper care or cleaning
  • Misuse of the product
  • Alterations or modifications
  • Damage caused by activities the shoes were not designed for

What Is Covered?

Examples of issues that may qualify for warranty review include:

  • Separation between the sole and upper caused by manufacturing defects
  • Defective stitching
  • Structural defects
  • Other confirmed manufacturing issues

Each warranty claim is reviewed individually by our customer service team.

What Is Not Covered?

Our warranty does not cover:

Normal Wear & Tear

Shoes naturally experience wear over time, including:

  • Worn outsole
  • Reduced cushioning
  • Surface scratches
  • Creasing
  • Minor cosmetic changes

These are considered normal signs of use and are not manufacturing defects.

Improper Use

Warranty coverage does not apply to shoes damaged by:

  • Running on unsuitable surfaces
  • Extreme activities outside the shoe's intended use
  • Machine washing or drying
  • Improper storage
  • Exposure to chemicals or extreme conditions

How to Submit a Warranty Claim

If you believe your shoes have a manufacturing defect, please contact our customer service team.

Please include:

  • Order number
  • Customer name
  • Date of purchase
  • Photos showing the issue
  • A description of the problem

Clear photos help our team evaluate your claim faster.

Warranty Review Process

Once we receive your warranty request:

  1. Our customer service team will review your information.
  2. We may request additional photos or details if needed.
  3. If the issue qualifies under our warranty policy, we will provide an appropriate solution.

Possible solutions may include:

  • Replacement of the defective product
  • Exchange for the same or similar product
  • Refund or store credit when replacement is unavailable

Warranty Claim Timeframe

Warranty requests must be submitted within the warranty period from the original purchase date.

Claims submitted after the warranty period may not be eligible for replacement or refund.

Replacement Products

Replacement items are covered only for the remaining period of the original warranty.

A replacement does not restart a new warranty period.

Important Notes

  • Warranty coverage applies only to products purchased from our official website.
  • Proof of purchase may be required.
  • Warranty claims cannot be transferred to another person.
  • We reserve the right to determine whether damage is caused by a manufacturing defect or normal use.