Return Policy

Returns & Exchanges

We want you to love your new shoes. If your purchase does not fit properly or you are not completely satisfied, we are happy to help you with a return or exchange.

Please review our return policy below before sending your item back.

Return Policy

If you need to return or exchange your shoes, please contact our customer service team with your order number. Our team will provide you with return instructions and assist you with the process.

Return Requirements:

  • All returns must be requested within 30 days of the original purchase date.
  • Shoes must be returned unused and in brand-new condition.
  • Shoes must include the original shoe box and packaging.
  • All accessories, tags, and included materials must be returned with the product.
  • Returns showing signs of wear, use, or damage may not be accepted.

Refunds will be issued to the original payment method after the returned item has been inspected and approved.

Shoe Try-On Policy

We understand that finding the perfect fit can be difficult.

You are welcome to try your shoes indoors before deciding whether to keep them.

When trying on shoes:

  • Please wear them only indoors.
  • We recommend trying them on carpet or a clean soft surface.
  • Do not wear them outside.
  • Do not use them for walking, running, workouts, or other activities before confirming the fit.

Shoes returned with any signs of use cannot be accepted, including:

  • Dirt
  • Grass stains
  • Scuff marks
  • Sole wear
  • Creasing from use
  • Sock fuzz or debris

Exchanges

Need a different size or another style?

We are happy to help with an exchange if the requested item is available.

To request an exchange:

  1. Contact our customer service team with your order number.
  2. Tell us the size or product you would like to exchange for.
  3. Follow the return instructions provided by our team.
  4. Once we receive and inspect your returned shoes, we will process your replacement.

Please note that availability may change. If the replacement size or style is no longer available, we will help you arrange a refund or another available option.

Return Shipping

Return shipping costs are the responsibility of the customer unless:

  • The item arrived damaged.
  • You received the wrong product.
  • There was an error with your order.

If your item has a quality issue or shipping mistake, please contact us before returning your package so we can provide assistance.

How to Package Your Return

To ensure your return is processed quickly:

Shoes:

  • Place the shoes inside the original shoe box.
  • Protect the shoe box by placing it inside another shipping box or protective packaging.
  • Do not place shipping labels directly on the original shoe box.

Returns with damaged or missing original packaging may be delayed or refused.

Refunds

Once we receive your returned shoes, our team will inspect the item.

After approval:

  • Refunds are normally processed within 2–5 business days.
  • Refunds will be issued to your original payment method.
  • Your bank or payment provider may require additional time to display the refund.

Please note:

  • Original shipping fees are not refundable unless the return is caused by our error.
  • Return shipping fees are not refundable unless the product is defective or incorrect.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive:

  • Damaged shoes
  • A defective product
  • The wrong size or style

Please contact us within 7 days of delivery and provide:

  • Order number
  • Photos of the issue
  • Description of the problem

Our customer service team will review your request and provide a solution.

Order Changes & Cancellations

We process orders quickly to ensure fast delivery.

If you need to change or cancel your order, please contact us as soon as possible.

We cannot guarantee changes or cancellations after the order has entered the shipping process.

Contact Us

If you have any questions about returns, exchanges, sizing, or your order, please contact our customer service team.

We are always happy to help you find the right fit.

Email: info@stridaly.com
Customer Service Hours: Monday–Friday